Mentioned vs ServiceTitan: AI Visibility for Trade Contractors
You've probably heard of both Mentioned and ServiceTitan. They sound like they could overlap, but they solve completely different problems. ServiceTitan runs your operations. Mentioned puts you in front of leads where they're already searching. Here's how to think about each one.
What ServiceTitan Does Well
ServiceTitan is a field service management platform. It handles the back office: job scheduling, dispatching crews, invoicing, customer records, payment processing, and team management. If you're running a plumbing, HVAC, electrical, or cleaning operation, ServiceTitan keeps the inside of your business organized. Your crew knows where to go. Your billing happens automatically. Customers can book online and get reminders. It's proven software for scaling trade companies.
ServiceTitan solves the operational problem: how do I manage jobs and teams at scale? It's essential if you have multiple crew members or high job volume.
Where Mentioned Is Different
Mentioned answers a different question: where do your customers find you when they're looking for someone in your trade?
Think about how people actually search for a contractor right now. They're not just Googling "plumber near me" anymore. They're asking ChatGPT "I have a leaking pipe, what do I do?" They're using Perplexity to find "best HVAC contractor in my area." They're asking Claude for recommendations. These AI systems are becoming the first place people go.
The problem: most contractors are invisible in these AI systems. Mentioned found 137 contractors in the dataset and discovered the median score is 32/100. That's low. The top performer scored 79. That's a 47-point gap. Some contractors are getting recommended in ChatGPT and Perplexity constantly. Most aren't mentioned at all.
Mentioned shows you exactly where you stand across ChatGPT, Perplexity, Claude, and Gemini. No guessing. No expensive agency reports. You get a score, you see which AI systems know about you, and you get specific steps to get mentioned more often. The entire methodology is public. We have 137 audits in a CC-BY-4.0 dataset so you can see how the scoring actually works.
Best For: Side by Side
| Problem | Use ServiceTitan | Use Mentioned |
|---|---|---|
| Managing jobs and crews | Yes, it's the core product | Not designed for this |
| Dispatching to field teams | Yes, core feature | Not designed for this |
| Invoicing and payments | Yes, built-in | Not designed for this |
| Getting found in ChatGPT / Perplexity | Not designed for this | Yes, specifically built for this |
| Knowing if you show up in AI search | Not designed for this | Yes, that's the audit |
| Understanding your AI visibility gap | Not designed for this | Yes, public dataset included |
| Finding which AI system to prioritize | Not designed for this | Yes, scored by system |
Use Both, Not Either/Or
The best-run trade companies use both. ServiceTitan makes sure your operations run smooth once the lead comes in. Mentioned makes sure the lead comes in in the first place. ServiceTitan is how you deliver. Mentioned is how you get found. They work together: AI visibility brings inbound leads, ServiceTitan manages the job and closes the deal.
Try Mentioned Free
Take the free 90-second audit at mentionedinai.com. You'll get your AI Visibility Score across ChatGPT, Perplexity, Claude, and Gemini. See exactly where you stand.
If you want to move the needle on AI visibility, join the Founder Cohort closing July 4. You get unlimited audits, a personalized action plan, and direct feedback from the team building this. $297 per month or $1,497 lifetime. Early founders get the best rate.
See your ServiceTitan AI visibility score in
Enter your business below. We run live queries across ChatGPT, Perplexity, Claude, and Gemini. You get your score in under 90 seconds.
Common questions about AI visibility for ServiceTitan contractors in
Google ranks pages. AI search engines like ChatGPT and Perplexity name specific businesses in answers. A ServiceTitan contractor in can rank #1 on Google and still be invisible in ChatGPT, because the signals are different (schema, citations, structured data, training-data presence).
Most ServiceTitan contractors see meaningful score lift within 30-60 days of implementing the three core fixes: Google Business Profile completion, consistent industry directory listings, and schema markup. The 47-point gap between median (32) and top performers (79) is closeable.
Yes. Roughly 40% of homeowner searches now start in ChatGPT or Perplexity instead of Google. Even with strong Google rankings, you can be completely invisible in AI answers, which means losing calls you don't even know about.
Your AI visibility score across ChatGPT, Perplexity, Claude, and Gemini. Specific gap analysis against top performers in . Three highest-leverage fixes prioritized by impact. Takes 90 seconds, no card required.